Welcome to Custom Ateliers. By accessing or using our website Custom Ateliers, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

These Terms and Conditions apply to all visitors, customers, and users of our website. By using this website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian.

2. Products and Services

Custom Ateliers provides custom apparel and related fashion products. We strive to ensure that all product descriptions, images, and prices are accurate; however, we do not guarantee that all information is error-free.

We reserve the right to:

  • Modify or discontinue products without notice
  • Refuse or cancel orders at our discretion
  • Limit quantities available for purchase

3. Pricing and Payments

All prices displayed on the website are in GBP (£) unless otherwise stated.

Payments must be completed at the time of purchase using approved payment methods available on our website. We reserve the right to change pricing at any time without prior notice.

4. Orders and Custom Products

Once an order for customized products has been confirmed and production has started, changes or cancellations may not be possible.

Customers are responsible for ensuring that all customization details, sizes, colors, and uploaded content are correct before placing an order.

5. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe; however, delivery times may vary due to external factors.

Custom Ateliers is not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Weather conditions
  • Incorrect shipping information provided by customers

6. Returns and Refunds

Due to the personalized nature of custom products, customized items are generally non-refundable unless the product arrives damaged, defective, or incorrect.

For eligible issues, customers must contact us within 7 days of receiving the order.

7. Intellectual Property

All content on this website, including logos, images, designs, text, and graphics, is the property of Custom Ateliers and may not be copied, reproduced, or used without written permission.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Upload harmful or offensive content
  • Attempt to interfere with website security or functionality
  • Violate intellectual property rights

9. Limitation of Liability

Custom Ateliers shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased product.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

 

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.

12. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the United Kingdom.

 

13. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Custom Ateliers

Email: ansaraliecom@gmail.com

Website: www.customateliers.com